Refund and Returns Policy


Our refund and returns policy: during receive the ice cream cake, pls open cooler bag double check ice cream cake no melt issue before storage at 12°c frozen area, if one hour have passed since your receive the ice cream cake, we can’t offer you a full refund or exchange.

Exchange and Refund

If any ice cream cake melt issue during receive, pls take photo and what’s app us with photo at H/P:0122182888 THTan immediately, we will arrange replace new one asap or if no stock for replace new one, we will arrange refund.

Need help?

Contact us at for questions related to refunds and returns.